목 차 CONTENTS
Ⅰ. 서 론 ······················································································1
1. 연구의 배경 및 목적 ·······································································1
1-1. 연구의 배경 ······················································································1
1-2. 연구의 목적 ······················································································3
2. 연구의 내용 및 방법 ·······································································3
2-1. 연구 주요 내용 ·················································································3
2-2. 연구 방법 ·························································································4
Ⅱ. 세대간 변화에 관한 이론적 고찰 ··············································5
1. 세대별 개념 및 특징 ·······································································5
1-1. 세대에 대한 정의와 특징 ··································································5
1-2. 베이비부머 세대의 정의와 특징 ························································5
1-3. X세대의 정의와 특징 ········································································6
1-4. 밀레니엄 세대의 정의와 특징 ···························································7
1-5. Z세대의 정의와 특징 ········································································7
2. MZ세대와 타 세대의 차이 원인분석 및 비교 ··································8
2-1. MZ세대가 성장한 역사 및 사회적 배경 ···········································8
2-2. MZ세대와 타 세대의 차이점 ····························································8
3. 키워드 트렌드를 통한 MZ세대 진단 ··············································10
4. 세대별 직업 가치관 ·······································································13
5. 공직 내 MZ세대와 인적자원관리 쟁점: 제도적 측면 ·····················17
5-1. 채용 ································································································17
5-2. 교육훈련 ·························································································18
5-3. 승진·보직관리 ···············································································19
5-4. 퇴직 및 이직 ················································································20
6. 공직 내 MZ세대와 조직관리적 쟁점: 구성원 측면 ························22
6-1. 리더십 측면 ····················································································22
6-2. 조직관리적 측면 ·············································································25
Ⅲ. 제주특별자치도 공직자 실태조사 및 진단 ······························27
1. 실태조사의 개요 ············································································27
1-1. 실태조사의 목적 ·············································································27
1-2. 실태조사의 개요 ·············································································27
1-3. 주요 조사 내용 ···············································································28
2. 공직자 실태진단(집단 간 차이분석): MZ vs. 기성세대 ·················29
2-1. 직업가치관 ······················································································29
2-2. 리더십 ·····························································································36
2-3. 조직관리 ·························································································39
2-4. 인사관리 및 성과관리 ·····································································43
2-5. 자신의 동기, 태도, 행동 ·································································45
2-6. 인센티브 및 제도개선 방향 ····························································54
2-7. 기술통계분석 종합 ··········································································58
Ⅳ. IPA를 통한 대안의 우선순위 분석 ·········································62
1. IPA 분석방법 ················································································62
2. IPA 분석결과 I: MZ ·····································································65
2-1. 합리적 인사제도 및 조직문화 ·························································65
2-2. 가족친화적 근무제도 ·······································································66
2-3. 원격근무제도 및 스마트워크 ···························································67
3. IPA 분석결과 II: M vs. Z ···························································68
3-1. 합리적 인사제도 및 조직문화 ·························································68
3-2. 가족친화적 근무제도 ·······································································69
3-3. 원격근무제도 및 스마트워크 ···························································71
4. IPA 분석결과 요약 및 시사점 ·······················································72
V. 해외 선진사례 분석 ·································································75
1. 사례분석의 주요 핵심 이슈 ···························································75
1-1. 채용 ································································································75
1-2. 교육훈련 ·························································································75
1-3. 승진 및 보직관리 ···········································································77
1-4. 퇴직 및 이직 ················································································78
2. 선진 사례분석 1: 채용 ··································································79
2-1. 채용 절차 단축 및 역량 중심 채용: 뉴질랜드 ································79
2-2. 대학생 인재 양성 프로그램 운영 ····················································80
2-3. 다양성 기반의 채용 ········································································81
3. 선진 사례분석 2: 교육훈련 ···························································85
3-1. 디지털 리더 양성: 호주 ··································································85
3-2. 적극적 경력 개발 ···········································································86
4. 선진 사례분석 3: 승진·보직관리 ···················································90
4-1. 균형인사관리: 캐나다 ······································································90
4-2. 유연한 근무: 미국 ··········································································92
4-3. 임금체제 개편: 영국 ·······································································93
5. 선진 사례분석 4: 이직·퇴직관리 ···················································94
5-1. AI 연금관리: 영국 ··········································································94
5-2. AI 이직예측: 미국 ··········································································95
6. 선진 사례분석 5: 시사점 ·······························································95
6-1. 채용 ································································································95
6-2. 교육훈련 ·························································································98
6-3. 승진·보직관리 ···············································································100
6-4. 이직·퇴직관리 ···············································································104
6-5. 사례의 내용에 기초한 정책제언 ····················································106
Ⅵ. 분석결과 종합 및 정책대안의 제시 ······································109
1. 실태진단 및 분석의 주요 시사점 ·················································109
2. IPA 정책우선순위 분석의 주요 시사점 ········································119
3. 선진 사례분석의 주요 시사점 ······················································121
4. 정책대안 ······················································································123
4-1. 조직관리 제도적 측면의 대안 ·······················································123
4-2. 인사관리 제도적 측면의 대안 ·······················································125
참고문헌 ····························································································· 129
Abstract ···························································································· 134
부록) 설문지 ························································································137