목 차 CONTENTS
Ⅰ. 서론················································································································ 1
1. 연구의 배경 및 목적················································································· 1
1-1. 연구의 배경 / 1
1-2. 연구의 목적 / 2
2. 연구의 내용 및 방법················································································· 2
Ⅱ. AI기반 공공서비스에 대한 이해······························································ 3
1. AI의 개념과 특징······················································································ 3
1-1. AI의 개념 / 3
1-2. AI의 특징 / 6
2. 공공서비스의 개념과 특징········································································ 7
2-1. 공공서비스의 개념 / 7
2-2. 공공서비스의 특징 / 8
2-3. 공공서비스의 유형 / 9
3. AI와 공공서비스······················································································ 12
Ⅲ. AI기반 공공서비스 도입 사례······························································· 15
1. 국내 사례·································································································· 15
2. 해외 사례·································································································· 20
3. 시사점······································································································· 41
4. 문제점······································································································· 43
Ⅳ. AI기반 제주형 공공서비스 도입 방안················································· 45
1. 기본방향···································································································· 45
1-1. 제주 특성을 반영한 AI 모델 개발 / 45
1-2. 데이터 기반 행정 구현 / 46
1-3. 사회적 가치 실현 / 47
1-4. 지속 가능한 발전 추구 / 47
1-5. 협력적 거버넌스 구축 / 48
2. AI기반 제주형 공공서비스 모델···························································· 48
2-1. AI기반 관광 불편 신고 및 처리 시스템 / 48
2-2. 실시간 가격 비교 플랫폼 운영 / 49
2-3. AI기반 곶자왈 생태계 변화 예측 시스템 / 50
2-4. AI기반 민원 상담 챗봇 / 51
Ⅴ. 결론·············································································································· 52
1. 연구결과 요약·························································································· 52
2. 정책 제언·································································································· 53
참고문헌··············································································································· 55
Abstract ·············································································································· 56