목 차 CONTENTS
Ⅰ. 서론················································································································ 1
1. 연구의 배경 및 목적················································································· 1
1-1 연구의 배경 / 1
1-2 연구의 목적 / 2
2. 연구의 범위 및 방법················································································· 3
2-1 연구의 범위 / 3
2-2 연구의 방법 / 3
Ⅱ. 공공갈등에 대한 이해················································································ 4
1. 공공갈등의 개념과 유형············································································ 4
1-1 공공갈등의 개념 / 4
1-2 공공갈등의 유형 / 9
2. 공공갈등의 전개과정··············································································· 12
3. 공공갈등관리기법····················································································· 13
4. 공공갈등관리체계····················································································· 14
4-1 우리나라 공공갈등관리체계 / 14
4-2 해외 공공갈등관리체계 / 17
Ⅲ. 제주도 공공갈등 현황 진단···································································· 23
1. 제주도 공공갈등 사례············································································· 23
2. 제주도 공공갈등관리제도········································································ 43
Ⅳ. 제주도 공공갈등 관리방안······································································ 49
1. 공공갈등 실태점검 평가 지표의 개선··················································· 49
2. 갈등관리 실태점검 및 평가 활성화를 위한 사업 실무자 교육실시····50
3. 사회협약위원회의 도민화합치유 분과 신설··········································· 51
4. 사회협약위원회 사무국 설치·································································· 52
Ⅴ. 결론·············································································································· 53
1. 연구 결과 요약························································································ 53
2. 시사점······································································································· 54
참고문헌············································································································· 56
Abstract ·············································································································· 57